Air France

Building better employee experience based on a data centric approach
new ways of doing

Context of the mission

Understand, analyze and improve the Career / Handler interface to improve the performance of G1XL flight departures

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Objectives

- Establish a vision of the processes of all the third parties of the Air France cargo department

- Align the different third parties on a current vision of the Freight process at Air France

- Identify areas for improvement and opportunities for innovation in a global performance logic

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Methodologies & deliverables

- User research

- Big data analysis

- Performance and data reliability audit

- Methodological alignment and ideation workshop to improve processes

- Blueprint process

- Integration roadmap of the next projects to be carried out

- Test & learn

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Results and achievements

- Alignment of the third parties on the current work process of the Air France Cargo department

- Improvement of the palletization at G1X "departure flight

- Planning, prioritization and budgeting of the next projects within G1XL

- Study on the impact of the robotization of the G1XL station

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