Sodexo

Context of the mission

Sodexo Corporate Services engaged a deep transformation toward a data driven model when addressing B2B2C employee and workplace experience.

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Objectives

- Build the methodology to have a user driven approach for a data driven framework

- High level user group definitions and key touchpoints to consider

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Methodologies & deliverables

- Service Lines assessment and high level journey maps

- Clear key touchpoints for data point collection

- Build up the deployment plan for the other services and with client sites

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Results and achievements

- Inform decision making processes for tech stacks

- Better understanding for data team on what’s at stake for end users

- Digital Factory creation to scale for the business area.

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